Privacy Policy

Welcome to SkillSet IT Institute (“we,” “our,” “us,” or “SkillSet IT”). We are committed to safeguarding the privacy of our students, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website at https://skillsetit.com and our learning portal.

By using our website, enrolling in our courses, or using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that helps us deliver high-quality IT training, course materials, career mentorship, and student support.

A. Personal Information Provided by You

When you register for an account, apply for admission, enroll in a course, or contact our support team, we may collect:

  • Personal Identifiers: Full name, username, and profile details.
  • Contact Information: Email address, mobile phone number, and mailing address.
  • Educational & Professional Background: Skill interests, learning preferences, and course participation records.
  • Billing Information: Payment transaction references, billing names, and method details (Note: We do not store sensitive payment card credentials directly; transactions are processed securely via authorized third-party payment gateways).

B. Automatically Collected Information

When you navigate our website, our servers automatically record standard browser information, including:

  • IP address, browser type, device specifications, and operating system.
  • Pages visited, time spent per page, referral URLs, and interaction timestamps.
  • Cookies and tracking data to optimize site performance and login sessions.

2. How We Use Your Information

We use the collected information for specific educational and operational purposes, including:

  • Course Administration: Processing student admissions, managing dashboard access, and delivering live/recorded classes.
  • Mentorship & Support: Providing 24/7 technical support, marketplace guidance, and mentor assistance.
  • Certification & Verification: Issuing and validating course completion certificates.
  • Communication: Sending course updates, class schedules, invoice confirmations, and promotional notices.
  • Platform Security: Detecting, preventing, and addressing technical issues, fraud, or unauthorized system access.

3. Data Protection and Security

We implement strict administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Access to confidential student records is restricted strictly to authorized team members and mentors who require it to perform their educational and administrative duties.

4. Sharing and Disclosure of Information

SkillSet IT Institute does not sell, rent, or trade your personal information to third parties. We may share relevant data only under the following limited circumstances:

  • Authorized Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, email delivery, SMS gateways, and secure payment processing).
  • Compliance with Legal Obligations: When required by applicable law, regulation, legal process, or governmental authority.
  • Student Success Showcases: With your explicit consent, we may feature your reviews, project showcases, or marketplace achievements on our success galleries.

5. Cookies and Web Analytics

Our website uses cookies and similar tracking technologies to enhance user navigation, maintain active login sessions, and analyze platform traffic. You can adjust your browser settings to refuse cookies; however, some sections of the student portal or checkout flow may not function properly as a result.

6. Third-Party Links and Embedded Content

Our website and course resources may contain links to external platforms (such as Zoom, YouTube, Fiverr, Freelancer, Upwork, and LinkedIn). We are not responsible for the privacy practices or content of external third-party sites. We encourage you to review the privacy policies of any third-party services you visit.

7. Your Data Rights and Choices

You have the right to:

  • Access and review the personal information we hold about you.
  • Request corrections to any outdated or inaccurate details.
  • Request account deactivation or deletion, subject to regulatory or course record retention requirements.
  • Opt-out of non-essential promotional newsletters and marketing messages.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

  • Institute Name: SkillSet IT Institute
  • Office Address: KA-32/5-A, Palash Tower (Opposite Suvastu Nazar Valley), Shahjadpur, Gulshan, Dhaka-1212, Bangladesh
  • Phone / Helpline: +880 1636-546622
  • Official Email: [email protected]
  • Website: https://skillsetit.com
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