Refund and Returns Policy

Thank you for choosing SkillSet IT Institute (“SkillSet IT,” “we,” “us,” or “our”). We are dedicated to delivering high-quality, practical IT training, live interactive classes, mentorship, and comprehensive career support.

Because our educational offerings consist of digital learning materials, live mentor sessions, downloadable resources, and dedicated community access, this Refund and Returns Policy sets forth the terms and conditions governing course cancellations, refund eligibility, and non-refundable services.

Please review this policy carefully before enrolling in any course or purchasing any service through our platform at https://skillsetit.com.

1. Digital Products and Course Policy Overview

Due to the digital and intellectual property nature of our live classes, recorded sessions, curriculum assets, and mentorship access, full access to course materials is granted immediately upon registration and enrollment. As such, refund requests are handled under strict guidelines to maintain fair access and academic integrity.

2. Refund Eligibility Criteria

We want our students to be confident in their decision to study with us. A refund request may be considered under the following conditions:

  • Pre-Batch Cancellation: If you request a cancellation before the official first orientation class or inaugural live session of your enrolled batch, you are eligible for a refund, minus standard payment gateway/administrative processing fees (typically 5–10%).
  • Accidental Duplicate Transactions: If your payment method was charged multiple times for the same course or enrollment order due to a technical error, the duplicate excess amount will be refunded in full upon verification.
  • Batch Cancellation by SkillSet IT Institute: If a course or batch is canceled, indefinitely postponed, or suspended by SkillSet IT Institute prior to commencement, enrolled students will receive a 100% full refund or the option to transfer their enrollment to another course of equal value.

3. Non-Refundable Situations

Refunds will not be approved in the following scenarios:

  • Post-Commencement Requests: Refund requests submitted after the batch has started, or after you have attended more than 1 (one) live session or accessed recorded class materials.
  • Resource Downloads: Once course-exclusive materials, downloadable source codes, tools, or proprietary resources have been accessed or downloaded.
  • Change of Mind / Personal Schedule Conflicts: Inability to attend classes due to personal scheduling changes, lack of personal interest, workplace demands, or time constraints after enrollment.
  • Agency, Tool Subscriptions & Digital Services: Fees paid for premium tools, agency services, SMM panel credits, domain/hosting assets, or customized mentorship programs are strictly non-refundable.
  • Violation of Institute Code of Conduct: Any student terminated or suspended due to harassment, inappropriate behavior in community channels, or unauthorized redistribution/piracy of course content will forfeit all rights to a refund.

4. Course Transfer and Batch Shift Policy

If you cannot continue with your current batch due to unforeseen emergencies, medical conditions, or unavoidable circumstances, you may request a Batch Transfer:

  • Eligibility: You must notify our academic support team in writing before completing the first week of the batch.
  • Conditions: You may shift your admission to the immediately following available batch for the same course without incurring additional course tuition fees (a nominal administrative transfer fee may apply).

5. How to Submit a Refund Request

To submit a formal refund or cancellation request, follow these steps:

  1. Email Us: Send a written email to [email protected] with the subject line: "Refund Request - [Your Full Name] - [Order ID / Course Name]".
  2. Provide Details: Include your registered name, phone number, transaction ID / invoice proof, and a clear explanation of the reason for the request.
  3. Review & Investigation: Our accounts and administration team will review your request, course attendance, and platform logs within 3 to 5 business days.

6. Refund Processing Timeline

  • Once your refund request is officially approved, the refund will be credited back to your original payment method (e.g., Mobile Financial Services / bKash, Nagad, Bank Transfer, or Credit/Debit Card).
  • Please allow 7 to 10 working days for the transaction to reflect in your account, depending on your bank or payment gateway processing cycles.

7. Contact Information

If you have any questions or require assistance regarding our Refund and Returns Policy, please contact our support team directly:

  • Institute: SkillSet IT Institute
  • Campus Address: KA-32/5-A, Palash Tower (Opposite Suvastu Nazar Valley), Shahjadpur, Gulshan, Dhaka-1212, Bangladesh
  • Helpline / Phone: +880 1636-546622
  • Email: [email protected]
  • Website:https://skillsetit.com
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